TERMS & CONDITIONS

Last updated: May 2026

Welcome to Gravelli.
These Terms & Conditions govern your use of our website and services. By accessing or purchasing from Gravelli, you agree to the terms outlined below.

1. General Information
Gravelli is a fashion brand based in Dubai, United Arab Emirates, offering contemporary apparel and accessories through our online store.
We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

2. Products & Availability
All products displayed on the website are subject to availability.
We strive to ensure that product descriptions, images, colors, and details are presented as accurately as possible. However, slight variations may occur depending on device displays and production variations.
Gravelli reserves the right to discontinue or modify products at any time without notice.

3. Pricing & Currency
All prices displayed on the website are listed in USD unless otherwise specified.
Prices are subject to change without notice.
Applicable taxes, customs duties, or import fees may not be included in the displayed prices and may be charged separately by local authorities depending on the destination country.

4. Orders & Payments
By placing an order, you confirm that all information provided is accurate and complete.
Orders are subject to acceptance and availability.
We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, unauthorized transactions, or pricing errors.
Payments are securely processed through approved payment providers.

5. Shipping & Delivery
Gravelli offers worldwide shipping.
Estimated delivery times may vary depending on destination, customs processing, and courier operations.
While we strive to dispatch and deliver orders within the estimated timeframes, delays may occasionally occur due to circumstances beyond our control.
Once an order has been shipped, customers will receive tracking information via email.

6. Duties & Taxes
International orders may be subject to customs duties, import taxes, or additional local charges upon arrival in the destination country.
These charges are the responsibility of the customer.
Gravelli is not responsible for delays caused by customs procedures or unpaid import fees.

7. Returns & Exchanges
We accept returns or exchange requests within 14 days of delivery.
Items must be returned in their original condition, unworn, unused, and with all original packaging and tags attached.
For hygiene and quality reasons, certain items may not be eligible for return or exchange.
Shipping costs related to returns are the responsibility of the customer unless the item received is defective or incorrect.

8. Intellectual Property
All content on this website, including images, logos, graphics, designs, text, and branding elements, is the property of Gravelli and may not be copied, reproduced, distributed, or used without prior written consent.

9. Limitation of Liability
Gravelli shall not be held liable for any indirect, incidental, or consequential damages arising from the use of this website or the purchase of products through our platform.
Our maximum liability shall not exceed the amount paid for the purchased product.

10. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using this website, you consent to the collection and use of information as outlined in our policies.

11. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of the United Arab Emirates.

12. Contact Information
For any questions regarding these Terms & Conditions, orders, or customer support, please contact us at:
info@gravelli.com