RETURN & REFUND POLICY
Returns (UAE)
You can request a return within 5 days of receiving your order.
To qualify, items must be unused, unworn, with original tags attached, and returned in their original packaging. A receipt or proof of purchase is required.
To initiate a return, please email info@gravelli.ae
All returns must be sent to:
Gravelli Clothing Line
Shop No. 7, Lulu Building
Jumeirah Garden City
Dubai, UAE
Once your request is approved, you will receive a return shipping label and detailed instructions. Returns sent without prior approval will not be accepted.
For any questions, contact us at info@gravelli.ae.
Damaged or Incorrect Items
Please check your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue as quickly as possible.
Non-Returnable Items
We do not accept returns for:
- Sale items and gift cards
Exchanges
To exchange an item, we recommend returning it first. Once your return is approved, you can place a new order for the desired item.
International Returns (Outside UAE)
For international orders, a 5-day return period also applies from the delivery date.
Items must meet the same return conditions: unused, with tags, in original packaging, and accompanied by proof of purchase.
Refunds
After receiving and inspecting your return, we will notify you of the approval status.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process the refund.
If more than 5 business days have passed since approval, please contact info@gravelli.ae
Contact Information
For any questions regarding these policies, orders, or customer support, please contact us at: