SHIPPING POLICY

At Gravelli, we are committed to delivering a seamless and refined shopping experience from the moment you discover our collections to the moment your order arrives. Every detail matters to us — from carefully curated products to reliable delivery and attentive customer care. To ensure the highest level of convenience for our clients, we are pleased to offer Free Shipping on all orders within the United Arab Emirates.

At Gravelli, we are committed to delivering a smooth, reliable, and refined shopping experience from the moment your order is placed until it arrives at your door.

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All orders are carefully prepared and packed by our team within 24 hours to ensure the highest standards of presentation and delivery.

Enjoy free next-day delivery across the UAE and reliable worldwide shipping through our trusted international delivery partners.

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Shipping Methods & Delivery Timeframes

United Arab Emirates (UAE)

Dubai

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• Orders placed before 1:00 PM are eligible for same-day delivery.

• Orders placed after 1:00 PM will be delivered the following day.
   

Other Emirates (Outside Dubai)

• Delivery typically takes 1–2 business days, depending on the exact location.
   

International Shipping

We offer reliable international shipping for Europe, the USA, and selected worldwide destinations.

Depending on your country and location, we will carefully select the most suitable courier between:
 

• Aramex

• Emirates Post
   

Our priority is always to choose the shipping partner that offers the safest, fastest, and most reliable delivery experience for your order.
 

Shipping Destinations

We offer worldwide shipping to the United States, United Kingdom, Europe, and many other international destinations.

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Currently, Gravelli delivers across the United Arab Emirates (UAE) as well as selected countries worldwide through our trusted shipping partners.

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If your destination is not available during checkout, please contact us at:

support@gravelli.ae

and our team will do our best to assist you.
 

Frequently Asked Questions

How long does it take to prepare my order?

All orders are packed and prepared within 24 hours of confirmation.
 

Do you offer free delivery in the UAE?

Yes. We offer free delivery across the UAE.
 

Do you ship internationally?

Yes, we ship to selected international destinations across Europe, the USA, and worldwide.
 

Which courier do you use for international shipping?

Depending on your location, we use trusted partners such as DHL or Aramex to ensure the best delivery experience.
 

How can I track my order?

Once your order has been dispatched, you will receive shipping and tracking information via email or WhatsApp.
 

What if my country is not listed at checkout?

Please contact us at support@gravelli.ae, and we will do our best to arrange delivery for your destination.
 

Are customs duties or taxes included?

International orders may be subject to customs duties or import taxes depending on the destination country. These charges are the responsibility of the customer.